Frequently Asked Questions

To register in POPBUSTERS website, you only need to access the Login area, it’s in the upper right corner of the page, and it’s always present throughout the site and is represented by a person icon. Then, fill all the requested data and start your adventure through the POPBUSTERS universe.

If you don't remember your password, you can always retrieve it from the Login menu. Select Forgot and then enter your email and your password will automatically be sent to your email address. Also, it is possible to recover your password in your account area. Click on the Help expression and fill the password recovery form, or you can get in touch with customer service.

You can modify your personal data whenever you want (name, billing or delivery address, telephone number, etc.). When accessing the My Account menu, select the Account, Account Settings or Addresses, depending on what you want to change, and modify the data previously provided. We remind you that you must update your personal data regularly to facilitate your future purchases.

To place an order, simply browse into www.pop-busters.com website, select the items you want to buy, add them to the shopping cart and complete your order. You must fill all the mandatory data, marked with *, and you must be registered on our website. If you have any doubts about filling in a checkout field, you can pass hover your mouse in that field and see the correct way to fill it.

It is not possible to make a purchase as a guest. For security reasons, and so that you can always have a quick and efficient shopping experience, you must be registered as a customer to place an order. In this way, and very quickly, our customer care service is able to help you with greater promptness and you still manage to access all your data simply and efficiently.

At this moment POP-BUSTERS.com is shipping to:

- Portugal

- Madeira Island - Portugal

- S. Miguel Island - Portugal

- Faial - Portugal

- Pico, S. Jorge, St. Maria, Corvo, Graciosa, Flores, Porto Santo - Portugal

- Spain

- Spain Islands: Ibiza, Menorca, Ceuta, Melilla

- Europe: Germany, Belgium, France, Netherlands and Luxembourg

You can see shipping prices and delivery times in our Shipping and Returns Policy.

If you would like to make changes to your order, please contact our Customer Care and we will be happy to help you in any way possible. If your order has not yet been processed or shipped, it is possible to make changes to your order, regarding to shipping and billing data.

Customer Care Line:

customer.care@pop-busters.com

+351 910 225 181

If you are unable to add an item to your shopping cart, please follow the instructions below:

- Check if you have any “AD BLOCK” in your browser;

- Try refreshing your search browser;

- If the problem persists, try accessing to our website in another search browser.

If you still can't add, please contact our Customer Care line so we can quickly check what's happening.

Customer Care Line:

customer.care@pop-busters.com

+351 910 225 181

If there is no stock of an item you ordered, our Customer Service line will contact you and we will refund the item(s).

Generally, items with an indication of "out of stock" are not replenished. However, you can always select the “Coming soon” button and leave your email. You will be informed when the article is available again. In the universe of pop culture, articles with iconic licenses and not flash licenses are usually replaced.

If you have searched for an item and it is not available on the online store, it is because it no longer exists. However, you can always contact our Customer Care line for any queries.

Customer Care Line:

customer.care@pop-busters.com

+351 910 225 181

If your order has not yet been processed or shipped, it is possible to make changes to your order, regarding to shipping and billing data. Delete an item cannot be changed after making a purchase. In this case, you will always have to make a return.

Customer Care Line:

customer.care@pop-busters.com

+351 910 225 181

To pay your orders you can use one of the following payment methods: Credit Card, Visa, Mastercard, PayPal, MB Way and ATM Reference (only available for orders in Portugal or through Portuguese banks).

- Payment by Credit Card: Visa, MasterCard, American Express and Maestro.

- Payment by PayPal: once in the Shopping Cart, you will be redirected to the PayPal login page where, after entering in your account, you must complete the payment. If you do not have a PayPal account, you can open an account and then complete the payment for your order.

- Payment by MB WAY: once in the Shopping Cart, when selecting the MB Way option, a phone number will be requested. After inserting the number, you will receive a “Payment Pending” notification in your MB Way application, which you must accept for the order to be considered valid.

- Payment by ATM (only available for orders in Portugal or made by Portuguese banks): Payment must be made from an ATM in Portugal or through netbanking, and the total amount must be equal to the value of the order. Any costs inherent in making the payment will be charged to the customer - generally payment by reference at an ATM or netbanking is free. Payment must be made within a maximum period of 3 business days from the date you finish your order. So, in this way POPBUSTERS can ensure with greater reliability the existence of stock of the item(s) ordered.

Your order will only be considered valid after confirmation of payment.

Popbusters.com guarantees the highest level of security for every purchase. Data collection is carried out using the most technologically advanced coding systems (SSL). VeriSign and ATW certificate are also used to ensure maximum protection of your data. Security during the payment process is guaranteed as all data is transmitted in SSL encrypted format.

For payments with Visa and MasterCard, only SEC (Secure Electronic Trading) transactions will be accepted. After confirming that the card is part of the SEC system, a connection is established with the issuing bank to authorize the customer to make the purchase. Once the bank confirms the authentication, the charge is made. Otherwise, the order will be cancelled.

Popbusters.com guarantees the highest level of security for every purchase. Data collection is carried out using the most technologically advanced coding systems (SSL). VeriSign and ATW certificate are also used to ensure maximum protection of your data. Security during the payment process is guaranteed as all data is transmitted in SSL encrypted format.

For payments with Visa and MasterCard, only SEC (Secure Electronic Trading) transactions will be accepted. After confirming that the card is part of the SEC system, a connection is established with the issuing bank to authorize the customer to make the purchase. Once the bank confirms the authentication, the charge is made. Otherwise, the order will be cancelled.

Yes, it is possible to request an invoice with your company taxpayer number. To make a purchase as a company, just fill in the tax data requested at checkout.

Your credit card may be declined for one of the following reasons:

- The card has expired. Check your card's expiration date.

- The card limit has been reached. Check with your bank if the card did not exceed the amount allowed to make your purchases.

- The data entered is not correct. Check that you have correctly filled all required fields.

- Your card does not have the 3D Secure functionality enabled.

If the problem persists, you should contact the card issuing bank and report the problem.

When you finish your purchase, and after entering your invoice and shipping details, in the Review & Payments section, you should click on “Apply Discount Code”. You must enter the promotional code you have in this field. Pay attention to capital and lowercase letters.

First make sure that your promo code is still active, then check that you are using the lower and upper case letters correctly.

If you still have difficulty using your promotional code, please contact our customer support: customer.care@pop-busters.com, or+351 910 225 181.

It is possible to check the status of your order in your customer account, on the Orders tab. Just select the desired order and click on the tracking code. Also, after the transporter company collect your order, you will receive an email from them with a link to track and monitor the delivery process.

If you have any questions, please contact customer care: customer.care@pop-busters.com, or +351 910 225 181. Please have your order number with you.

The invoice will be sent with your order and will be attached to your order shipping email. However, you can consult the invoice(s) for your order(s) online, in your customer area. Log in to your account, click on the Orders option, select the desired order and click on Invoice. The invoice will open and you will have the option to download it.

If your order have more than one item, as a rule, you will only receive one order. If your order does not reach the minimum limit for the free shipping, you will pay shipping costs only once. Shipping charges associated with your order will be billed per order.

However, POPBUSTERS reserves the right to split the delivery of the order, for example, if a part of the order is delayed or not available. In case we proceed with the division of the order, the customer will be notified by email. For this purpose, the email address provided by the customer at the time of purchase will be used. You can consult our Shipping and Returns Policy for more information.

To check the shipping costs of your order, you check it in our Shipping and Return Policy, or when you make a purchase, the shipping costs will be automatically calculated according to your location.

Orders sent to countries outside the EU or with customs and tax policies different from most EU countries, may be subject to taxes, customs duties and fees charged in the destination country (Import Taxes), under the customer responsibility. When customs clearance procedures are required there may be a delay relative to POPBUSTERS estimated delivery time. You can consult our Shipping and Returns Policy for more information.

As a rule, delivery times are as follows:

Portugal - Between 2-5 businesses days - with stockouts exception (that can take until 10 business days)

Portugal Islands - Between 2-7 businesses days - with stockouts exception (that can take until 10 business days)

Europe and International - Between 10-14 businesses days - with stockouts exception (that can take until 20 business days)

Except for majeure force, deadlines may change.

You must contact the transporter company and schedule a new time or a new way to receive it. In the email sent by the transporter with the link to verify the status of the order, you will have all the necessary contact information.

If your order has not yet been processed or shipped, it is possible to make changes to your order, regarding to shipping and billing data. Contact our Customer Care line for more information.

Customer Care Line:

customer.care@pop-busters.com

+351 910 225 181

If you want to return your order, you can fulfill it within 14 business days after receiving the order.

We recommend that, to return your order, you use the same box in which we sent your order, but this is not mandatory. However, you cannot make a return using the box that packs the item. If this happens, the item will be considered used and the refund will not be made. Remember that the item must be returned in the same conditions in which it was sent, you should also include any extra packaging or branded accessories. For more information, see our Returns Policy.

To make a return you must contact our customer care line: customer.care@pop-busters.com, or call us +351 910 225 181. Make sure you keep the order number with you.

For the refund of the amount paid, POPBUSTERS offers you two options:

1. Credit into the customer account for the value of the returned items - which can only be used at POPBUSTERS online store within a maximum period of 6 months from the date of issuance.

2. Monetary return, through the same payment method used in the original purchase.

The refund period can vary between 3 to 14 business days after we have received your return in our warehouses.

Once your return has been received and accepted by our team, your refund will be made using the original payment method, excluding order shipping costs. During the entire return process, we will keep in touch with you and we will provide you all the information about the status of the process.

Return costs are at the customer's expense. Since they are at the customer's expense, we recommend that you always send them by registered mail, however it is not mandatory.

In case of consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr. For more information about the platform, see https://cec.consumidor.pt/topicos1/resolucao-de-conflitos-/resolucao-de-litigios-em-linha.aspx.

To find out about the registered Consumer Dispute Resolution entities, see the Consumer Portal at www.consumidor.gov.pt/.

All questions related to these General Conditions are applicable to Portuguese law.

To settle all disputes regarding to this contract, the Braga District Jurisdiction agree, with express waiver of any other.

If the product you selected is currently out of stock, either permanently or temporarily, you will not be able to add it to your shopping cart. You can always leave the information, inside the selected product page, that you want to be contacted when the product is back in stock. Click on the “Coming Soon” button and enter your email.

You can consult your size guide within the page of the product you selected, or click here.

In the order invoice, the identification number will be presented with the Integrated Industrial Register of electrical and electronic devices sold by POPBUSTERS.

You can subscribe to POPBUSTERS newsletter at the bottom of our home page or in your client area where it says Newsletter.

Please contact our customer support: customer.care@pop-busters.com OR +351 910 225 181.

If you contact us by e-mail, please indicate your full name, email, phone number and let us know if you want to be contacted by POPBUSTERS for marketing actions.

To become a POPBUSTERS partner or supplier is so fast and effective. Just need to have a POP energy and get in touch with us. You can always send a commercial presentation or talk to us: b2b@pop-busters.com or +351 910 225 181.

How can I contact customer support more effectively?

POPBUSTERS has different ways to be contact, so in this way, we can facilitate your purchase and online experience.

• WhatsApp 5/7: +351 910 225 181
• Email: care@pop-busters.com
• Contact Form

POPBUSTERS' telephone service hours are from 10:00 am to 1:00 pm and from 2:30 pm to 5:30 pm (Portugal, Lisbon - Time Zone).